There are many things that can cause the camera on a Chromebook not to work. Often it is simple error by not allowing a website access to the camera. Below are the steps to be sure permissions are setup correctly and then how to check if there is a physical issue.
- On Chromebook in questions, In the bottom left corner of your screen, select the Launcher, Type "camera" and then click to open it and confirm that it is working. Visual instructions available here: https://support.google.com/chromebook/answer/4487486?hl=en.
- Browse to chrome://settings/content/camera and confirm that it says Allow not Block // review and remove any sites that states block where you wish it to work. Visual instructions available here: https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en.
- If it still doesn't work at the site you expect it to, please browse to https://webcamtests.com/, click Test my cam. You will need to click to allow access (popup at top left corner of browser). Please let us now if it states testing was completed successfully.